Privacybeleid
Privacy Policy
Last updated: September 5, 2026
Veloura Seasons operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a personalized shopping experience. Veloura Seasons is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person.
Depending on how you interact with the Services, where you live and applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, telephone number and email address.
- Financial information, including payment information, transaction information, payment method and payment confirmation.
- Account information, including your username, password, preferences and settings.
- Transaction information, including products you view, add to your cart, purchase, return, exchange or cancel and information about previous transactions.
- Communications with us, including information you provide when contacting our customer support.
- Device information, including information about your device, browser, network connection, IP address and other identifiers.
- Usage information, including information about how and when you interact with or navigate our Services.
Sources of Personal Information
We may collect personal information:
- Directly from you when you create an account, place an order, use our Services or contact us.
- Automatically through our website, including through cookies and similar technologies.
- From service providers that process information on our behalf.
- From business, advertising or other third-party partners where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information to:
Provide and improve our Services. This includes processing payments and orders, arranging shipping, processing returns and exchanges, managing customer accounts and providing customer support.
Marketing and advertising. Where permitted by law, we may use your information to send marketing or promotional communications and to provide relevant advertising. Where consent is required, we will obtain it before doing so.
Security and fraud prevention. We may use personal information to verify accounts, protect transactions and detect or investigate fraudulent, illegal or malicious activity.
Communicate with you. We use your information to answer questions, provide customer service and communicate with you regarding your orders or account.
Legal obligations. We may process information where necessary to comply with applicable laws, respond to lawful requests or protect our legal rights.
How We Disclose Personal Information
We may disclose personal information where necessary to operate our business, including:
- To Shopify and service providers that assist us with hosting, IT services, payment processing, analytics, customer support, order fulfilment and shipping.
- To shipping and fulfilment partners where necessary to deliver your order.
- To marketing and advertising partners where permitted by applicable law and subject to applicable consent requirements.
- When you request or authorize us to disclose information.
- When required to comply with applicable laws, regulations or valid legal processes.
- In connection with legitimate business transactions, such as a merger, acquisition or restructuring, subject to applicable law.
We do not authorize our service providers to use your personal information for purposes unrelated to the services they provide to us.
Relationship With Shopify
Our online store is hosted by Shopify. Shopify processes personal information relating to your access to and use of our store in order to provide and improve its services.
Information submitted through our store may therefore be processed by Shopify and other service providers, including providers located outside the country where you live.
Shopify may also process certain information as an independent data controller for its own purposes. More information about Shopify's privacy practices and your privacy rights is available through Shopify's customer privacy information.
Cookies
Our website may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our Services and, where permitted, provide relevant marketing and advertising.
Where required by applicable law, non-essential cookies will only be used after you have provided the appropriate consent. You can manage applicable cookie and privacy preferences through the options provided on our website.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
We are not responsible for the privacy or security practices of third-party websites. We recommend reviewing the privacy policies and terms of any third-party website you visit.
Children's Data
Our Services are not intended for use by children to independently make purchases.
We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
Security and Retention of Your Information
We take reasonable technical and organizational measures to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining appropriate business and transaction records, complying with legal and tax obligations, resolving disputes and enforcing agreements.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including:
- The right to request access to your personal information.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information where applicable.
- The right to data portability in applicable circumstances.
- The right to object to or restrict certain processing.
- The right to withdraw consent where processing is based on your consent.
These rights may be subject to exceptions and limitations under applicable law.
To exercise an applicable privacy right, contact us at support@velouraseasons.com. We may need to verify your identity before processing your request.
Marketing Communications
If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe option included in those emails.
Even after unsubscribing from marketing communications, we may still send you non-promotional communications relating to your orders, account, transactions or customer service requests.
International Data Transfers
Your personal information may be transferred, stored or processed outside your country of residence.
Where personal information is transferred outside the European Economic Area (EEA) or another jurisdiction requiring safeguards for international transfers, appropriate legal transfer mechanisms will be used where required, such as adequacy decisions or approved standard contractual clauses.
Complaints
If you have concerns about how we process your personal information, please contact us first at support@velouraseasons.com.
If you are located in the EEA, you also have the right to lodge a complaint with the competent data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services or legal requirements.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date where appropriate.
Contact
If you have questions about this Privacy Policy, our privacy practices or would like to exercise your privacy rights, please contact us:
Veloura Seasons
Email: support@velouraseasons.com
Website: velouraseasons.com