Shipping policy
Shipping Policy
Last updated: September 5, 2026
Thank you for shopping with Veloura Seasons. We aim to provide clear and reliable shipping information for every order.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
During busy periods, promotional events or seasonal peaks, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation by email where tracking is available.
Estimated Delivery Times
Estimated delivery times vary depending on the product, destination and shipping method.
For orders shipped to the Netherlands, most products are expected to arrive within approximately:
7–18 business days after dispatch
Some products may have a shorter or longer estimated delivery window. Where a different delivery estimate applies, this will be communicated on the relevant product page or during checkout where possible.
Please note that delivery times are estimates and are not guaranteed.
Multiple Items in One Order
If you order more than one product, items may be shipped separately because products can be fulfilled from different locations.
You may therefore receive multiple packages and tracking numbers for the same order.
You will not be charged additional shipping costs solely because an order is delivered in separate parcels unless this was clearly communicated before purchase.
Tracking
Where tracking is available, you will receive tracking information by email after your order has been shipped.
Tracking information may take a short period of time to become active after the carrier has received the shipment.
Shipping Costs
Applicable shipping costs will be displayed before you complete your purchase.
Where we offer free shipping or include shipping in the product price, this will be clearly indicated on our website or during checkout.
Customs, Import Duties and Taxes
For orders delivered within the European Union, we aim to use shipping methods that minimize unexpected charges for customers.
However, depending on the product, origin and destination, customs procedures or import-related charges may occasionally apply.
Where additional charges are legally payable by the customer, this will be handled in accordance with applicable law and the information provided during the ordering process.
Delays
Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:
- carrier delays;
- customs processing;
- extreme weather;
- public holidays;
- high seasonal shipping volumes;
- transportation disruptions; or
- other logistical events.
If your order is significantly delayed, please contact us at support@velouraseasons.com and include your order number.
We will assist you in investigating the shipment.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error in your address, please contact us as soon as possible at support@velouraseasons.com.
We cannot guarantee that an address can be changed once an order has entered processing or fulfilment.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply where permitted by law.
Lost Packages
If tracking indicates that a shipment has been lost or if your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:
We will investigate the shipment and provide an appropriate solution in accordance with applicable consumer law.
Damaged or Incorrect Orders
If an order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Include your order number and clear photographs of the item and packaging where reasonably possible.
Please contact:
For further information, please refer to our Return & Refund Policy.
Contact
If you have any questions about shipping or delivery, please contact:
Veloura Seasons
Email: support@velouraseasons.com
Website: velouraseasons.com