Terms of service
TERMS OF SERVICE
Last updated: September 5, 2026
OVERVIEW
This website is operated by Veloura Seasons. Throughout the site, the terms “we”, “us” and “our” refer to Veloura Seasons.
Veloura Seasons offers this website, including all information, tools, products and services available from this site to you, the customer, conditioned upon your acceptance of these Terms of Service.
Our online store is hosted by Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy.
Please read these Terms carefully before using our website or placing an order.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your country or place of residence, or that you have permission from your parent or legal guardian where required.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using our Services.
You must not transmit viruses, malware or other harmful code.
A violation of these Terms may result in termination of your access to our Services.
SECTION 2 – PRODUCTS
We make every reasonable effort to display our products, descriptions, photographs, colours, dimensions and other information as accurately as possible.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting conditions and manufacturing variations.
Where measurements are provided, small variations may occur due to manual measurement or manufacturing processes.
Product availability may change without notice.
We reserve the right to modify or discontinue products, product variants or collections at any time.
Nothing in this section limits any mandatory rights you have as a consumer under applicable law.
SECTION 3 – ORDERS
When you place an order through Veloura Seasons, you are making an offer to purchase the selected product(s).
After placing an order, you will receive an electronic confirmation. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or payment problems.
If we cancel an order after payment has been received, the relevant amount will be refunded using the original payment method, unless otherwise agreed.
Please review your order carefully before submitting it.
If you need to request a cancellation or modification, contact us as soon as possible at:
support@velouraseasons.com
We cannot guarantee that an order can be changed or cancelled once processing or fulfilment has started.
Your statutory cancellation and withdrawal rights, where applicable, remain unaffected.
SECTION 4 – PRICES AND PAYMENT
All prices displayed on our website are shown in the currency indicated at checkout.
Where required by applicable law, applicable taxes will be included or clearly displayed before you complete your purchase.
Any delivery charges or other applicable charges will be clearly communicated during checkout before you confirm your order.
You agree to provide current, complete and accurate billing, payment and contact information for all purchases made through our store.
Available payment methods will be displayed at checkout.
We reserve the right to correct obvious pricing or administrative errors. If an error affects an order you have already placed, we will contact you where appropriate before proceeding.
SECTION 5 – SHIPPING AND DELIVERY
We aim to process and deliver orders within the estimated timeframes communicated on our website or during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, peak periods and other logistical disruptions.
If a significant delay occurs, please contact us at:
support@velouraseasons.com
We will assist you in accordance with applicable consumer law.
Risk of loss or damage to goods remains with us until the goods have been delivered to you or to a third party designated by you, except where applicable law provides otherwise.
For further information, please refer to our Shipping Policy.
SECTION 6 – RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL
Returns, refunds and cancellations are handled in accordance with our Refund Policy and applicable consumer law.
Where the statutory EU right of withdrawal applies, eligible consumers generally have 14 days to withdraw from an online purchase without giving a reason, subject to applicable exceptions.
To request a return or exercise a right of withdrawal, please contact:
support@velouraseasons.com
Please do not return products without first contacting us. Where a return is accepted or required, we will provide the appropriate return instructions and, where applicable, the return address.
This approach helps ensure that your return is sent to the correct processing location.
Nothing in our policies limits any mandatory statutory consumer rights.
SECTION 7 – PRODUCT CONFORMITY AND DEFECTIVE PRODUCTS
You are entitled to receive products that conform to the purchase agreement and applicable consumer protection laws.
If a product arrives damaged, defective, incorrect or otherwise does not conform to your order, please contact us as soon as reasonably possible at:
support@velouraseasons.com
Please include your order number and, where reasonably necessary, photographs or other information showing the issue.
We will assess the matter and provide an appropriate solution in accordance with applicable law. This may include repair, replacement, refund or another legally appropriate remedy.
SECTION 8 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through Veloura Seasons, including our branding, text, graphics, layout and original website content, is owned by or licensed to Veloura Seasons and is protected by applicable intellectual property laws.
Third-party trademarks, photographs, product materials and other intellectual property remain the property of their respective owners.
You may use our website for personal and lawful purposes.
You may not reproduce, distribute, modify, commercially exploit or republish protected content without permission from the relevant rights holder, except where permitted by law.
SECTION 9 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links, applications, payment services, fulfilment services or other functionality provided by third parties.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for independent third-party websites or services except to the extent that responsibility cannot legally be excluded.
Please review the relevant third party's terms and privacy information before using their services.
SECTION 10 – SHOPIFY
Our store is hosted using Shopify's e-commerce platform.
Shopify provides technology and infrastructure that enable us to operate our online store.
Purchases made from Veloura Seasons are transactions between you and Veloura Seasons, subject to applicable law and the relevant services provided by Shopify and other payment or technology providers.
Information about the processing of personal information can be found in our Privacy Policy.
SECTION 11 – PRIVACY
Your privacy is important to us.
Our collection and processing of personal information is governed by our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
Please review the Privacy Policy available on our website for further information about how your personal information is collected, used, stored and shared and how you can exercise your privacy rights.
Privacy-related requests may be sent to:
support@velouraseasons.com
SECTION 12 – REVIEWS AND USER CONTENT
If you submit a product review, photograph, comment or other content to Veloura Seasons, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.
We may use submitted reviews and other content for legitimate business purposes, including displaying them on our website, subject to applicable law and any permissions required.
Reviews must reflect genuine experiences and must not contain unlawful, misleading, abusive or infringing content.
We reserve the right to moderate or remove content where reasonably necessary.
SECTION 13 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or other information.
We may correct errors and update information where appropriate.
Nothing in this section limits your mandatory consumer rights or allows us to make changes to an existing contract where doing so would be prohibited by law.
SECTION 14 – PROHIBITED USE
You may not use our website or Services:
• for unlawful or fraudulent purposes;
• to violate the rights of another person;
• to transmit malicious software;
• to attempt unauthorized access to our systems;
• to collect personal information unlawfully;
• to send spam or malicious communications;
• to interfere with the security or operation of our website; or
• for any other activity prohibited by applicable law.
We may restrict access to the Services where reasonably necessary to protect Veloura Seasons, our customers, our service providers or other users.
SECTION 15 – LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
In particular, these Terms do not limit mandatory consumer rights available to you under Dutch or European Union law where applicable.
To the extent permitted by law, Veloura Seasons will not be responsible for indirect losses that were not reasonably foreseeable at the time the agreement was entered into.
Nothing in these Terms excludes liability for fraud, intentional misconduct or any other liability that cannot legally be excluded.
SECTION 16 – FORCE MAJEURE
We are not responsible for a failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control, to the extent permitted by applicable law.
Such circumstances may include serious transportation disruptions, natural disasters, government restrictions, strikes, telecommunications failures or other extraordinary events.
Your mandatory consumer rights remain unaffected.
SECTION 17 – SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
SECTION 18 – ENTIRE AGREEMENT
These Terms, together with the policies and information referred to in them, form the agreement governing your use of our Services and purchases through our website, subject to mandatory applicable law.
Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
SECTION 19 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms of Service and agreements through which Veloura Seasons provides products or Services are governed by the laws of the Netherlands.
If you are a consumer residing in another country within the European Union or European Economic Area, this choice of law does not deprive you of mandatory consumer protections available to you under the laws that would otherwise apply in your country of residence.
Any disputes will be handled by the competent courts in accordance with applicable law.
SECTION 20 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, policies or applicable legal requirements.
The latest version will be made available on our website.
Changes will not unlawfully affect rights arising from orders already placed.
SECTION 21 – CONTACT INFORMATION
If you have questions about these Terms of Service, your order, a return or any of our Services, please contact us:
Veloura Seasons
Email: support@velouraseasons.com
Website: velouraseasons.com
The Netherlands
Where applicable, additional legally required business and registration information will be made available in accordance with applicable law.
For returns, please contact us before sending any product. Return instructions and the applicable return address will be provided after your return request has been reviewed.